Crisis Intervention and Counselling Centre (CICC) is Shakti Shalini’s first point of contact for adult/child survivors of gender/sexual violence. It provides a helpline service, counseling, crisis intervention/ rescue support, physical/mental healthcare, legal counseling/ litigation aid, family planning/reproductive healthcare, shelter home, rehabilitation/ reintegration (support in availing educational/learning opportunities, housing, travel, etc.), and follow-up.
CICC supports survivors of any gender, sexuality, religion, caste, tribe, (dis)ability, language, and class. Survivors approach CICC through various sources that include referral by courts, police, government agencies, partner organisations, by word of mouth, and through social media/ internet.
Shakti Shalini provides probono support to survivors residing across India including refugees.
The time duration, combination of services, and methodology is personalised to the needs of the survivor with a minimum of one year of follow-up. The role of CICC is to facilitate, not to dictate. Thus, the entire counseling, intervention, rehabilitation/ reintegration, and follow-up process is carried out placing the choices, preferences, independent agency, and self-determination of the survivor at the centre.
CICC currently has three operational PAN India helpline numbers for survivors of gender/sexual violence: 011-24373737, 9654462722 (Call/WhatsApp), 7838957810 (Call/WhatsApp).
CICC Eastern India Chapter
In June 2021, Shakti Shalini expanded its Crisis Intervention and Counselling services to East and North-East India. Based out of Kolkata, the Eastern India chapter covers the states of Bihar, Jharkhand, Chhattisgarh, Orissa, and the North-East states.
In collaboration with our partner organisations in the region, we provide various resources and services to survivors which include counselling, physical and mental healthcare, legal counselling and litigation aid, shelter support through referral by partners, rehabilitation and reintegration, and follow-up.
Kargil Park Lane, Jangpura B
New Delhi, India.
Pin Code: 110014